In addition to the teacher and student info pages, the troubleshooting guide kindly shared by the Faculty of Medicine is highly suggested for students having difficulties with Respondus Lockdown Browser.
Technologies forCollecting answer scripts from students
Consider the use of multiple technologies and inform students in advance the alternative technology to submit the answer scripts to help ease the anxiety of the students
Set up a "dummy" submission dropbox using the selected technologies and ask students to try and confirm they can submit a dummy answer scripts
Inform the support team of the chosen technologies if the class is big (>300), the exam is tightly scheduled (should avoid and consider the staggered model), and the submission file size is big (e.g. video submissions to Panopto).
Additional reminder for specific tools:
Blackboard: Ask students to use a computer and reliable internet. Uses of Blackboard App and mobile web browsers on mobile devices (such as iPhone / iPad) are common causes of failures and must be avoided
Panopto Video Assignment Submission: Time is needed for video processing. If the queue is long, the uploaded video may only be viewable the next day. Contact the support team to review if the Pilot Panopto (Cloud) system should be used
OneDrive (demo video): Teacher(s) may ask the students to name the file with student id, skip the password and email the share link to the teacher(s) for the submission.
Balance security and convenience to ensure a safe environment for the exam
Accommodate students with special needs (need more time, need to use screen reader, need to use special VPN service to access non-China hosted technologies, unstable internet, unstable power supply, insufficient storage for local recording, privacy concerns over the use of mic/camera in the home environment, etc.)
Set up "dummy/practice" sessions using the selected technologies and ask the student to try and confirm they can manage and fulfill the requirements
If live recording using ZOOM / MS Teams is not feasible for a candidate, the teacher may consider asking the student to do a local recording of him/her doing the exam, and then use OneDrive to submit the local recording to the teacher.
The teacher may ask the student to name the file with student id, set the password and email the share link to the teacher for the recording.
Add "EXAM", "cusis_classcode" and "purpose: remote_invigilation" when scheduling ZOOM meeting for exams with self-arranged invigilation (Details).
Currently ZOOM only allows a host to host up to 2 meetings at the same time. For more information: Can I Host Concurrent Meetings?If you need to have several ZOOM meetings running at the same period of time for invigilation purposes, consider asking the TAs / programme support staff, or applying for extra accounts, for scheduling and hosting the meetings to avoid any conflicts.
In addition to getting familiarized with the waiting room feature, be reminded to deploy TAs to check students in the waiting room.
MS Teams > "Meet now" feature is available for all staff and students. In case ZOOM is not available, an urgent meeting can be set up according to this demo and sharing the meeting link with the students.